Archive

Archive for the ‘Customer Service’ Category

One of our Partners: ResellerRatings.com

December 1st, 2010 No comments

We have had the pleasure of working with ResellerRatings.com for over 3 years now to compile and aggregate our customers thoughts and opinions on our service.

They recently flew out and made this video with some of our employees (Monika, Shad, Keyra and Joe) to highlight why DrillSpot.com has partnered with ResellerRatings.com.

Merchant Member: DrillSpot from ResellerRatings on Vimeo.

Letter and a Dollhouse

March 26th, 2010 No comments

The old adage used to be “my dog ate my homework.” Now that phrase seems to be heading toward “my daughter drew all over the box,” or at least that is what our customers are telling us.

One of our customers recently had to return a Broan fan he purchased from us. Unfortunately his 4 year old daughter got a hold of the box first and made it into a dollhouse, complete with a door and covered in jewels. We were able to work with him, and allow him to return the fan in a new box. In return, he was gracious enough to send us a picture of the beautiful dollhouse that his daughter created.

Categories: Customer Service, Life at DrillSpot Tags: